I started with Sky and had it for a few months before cable became available in my area. Back then NTL were called Diamond Cable. My household has the following;
2xPhone lines.
Main set top box.
second set top box.
Family pack and movie channels.
600k Broadband.
I've generally been happy with NTL apart from several problems, which have always been a nightmare to fix. But the problems seem to be increasing over time.
I have constant problems with both set top boxes. Menu system doesn't work and/or intermittently freezes on one. Channel changes on its own on the other box for 5 or so seconds and then goes back and it has to be rebooted every 5-7 days as the menu stops functioning.
Internet connection problems appear to be on the increase with DNS servers not working, computer not being given an ip etc (one member of the support staff told me to re-format another told me I had defective hardware when it was actually their fault).
More recently I've been considering dumping it all as it is quite a hefty expense and I don't think the problems are acceptable considering the amount I pay every month.
Having said all that I think the Support staff have been generally okay. There are a few people answering phones who shouldn't even be employed though
