Quote:
Originally Posted by krs
Hi, Digital Fanatic. Presume 'outage' in layman terms means 'the system is down' Can you also explain what is meant by CSR's. I rang the 0845 number this morning at 08:05 reported that even my temporary line has now gone down, I asked the guy if he could get customer relations to make contact with me on my mobile to let me know what is going on. Not had response yet. My son has just got back to me to say he has spoken to a lady who says I am due to be reconnected on the 25th March ! I wonder why I have to wait until then. When I see the technology they have these days in the films it makes me wonder why we cant do a bit better.
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Yeah, Outage is a loss of service... CSR is Customer Service Rep...
If your number ported back to BT/Sky then it does take a few days to come back over to Virgin media... it's the same going the other way
