[krs]

Virgin would surely charge the customer for fixing a fault caused by the customer. However this case has just shown up a new fact. It was Sky who cut off the phone on 11th March ! Even though I had cancelled Sky talk end of January, and reenstated Virgin phone at that time. Even checked twice with Virgin to ensure I had a Virgin line in early February they assured me that I had. I naturally called out the Virgin engineers to fix what I thought was a Virgin fault on their line. Turns out Sky couldn't have done as requested ! Even now when talking to Virgin they are not aware that they are providing my phone line. BT tell me they are not supplying my line. Sky are no longer supplying telephone. I have no idea what is going on at the moment !!