Cable Forum - View Single Post - Virgin supervisor saying I can't get the TV services, when it's possible.

Paddy92 · 17-03-2010, 17:12

Basically I just spent 20 minutes on the phone to a supervisor, and my house isn't available for the TV, but it is the phone and broadband(through the bt line)!?

My house and others aren't available on my street apparently.

I was on NTL before virgin was virgin. I had the old cable boxes. I have the cables running in here from underground.

He's saying on the phone that they're analogue not digital.

Can somebody explain to me why I can't have fibre optic or digital television?

A friend who lives 2 minutes down the road who was also on NTL had it all fitted. but not fibre optic. but he has the TV. and he has the same cables as me. So I'm guessing he was also Analogue too!?

They said they would send someone out to check. But I'm not convinced any one will come as he sounded pretty adiment it wouldn't work. Without explaining my friends situation and mine wich are both the same except he has it and for some reason I can't.

---------- Post added at 18:12 ---------- Previous post was at 18:02 ----------

I just rang my friend. He said they had no problems switching over. He has the same cables that lead out to the street as I do. He doesn't have fibre optic but I'm guessing he could if he wants to!?

He said everything went digital from analogue and should be updated. Is he right?

I'm not 100% clued up on all of the analogue/digital difference but seeing as he's exactly the same as me, and I can't get it is confusing me. seeing as he lives 2 minutes away. It seems like they just don't want to install it on certain houses.

17-03-2010, 17:12	#1
Paddy92 Inactive Join Date: Mar 2010 Posts: 5	Virgin supervisor saying I can't get the TV services, when it's possible. Basically I just spent 20 minutes on the phone to a supervisor, and my house isn't available for the TV, but it is the phone and broadband(through the bt line)!? My house and others aren't available on my street apparently. I was on NTL before virgin was virgin. I had the old cable boxes. I have the cables running in here from underground. He's saying on the phone that they're analogue not digital. Can somebody explain to me why I can't have fibre optic or digital television? A friend who lives 2 minutes down the road who was also on NTL had it all fitted. but not fibre optic. but he has the TV. and he has the same cables as me. So I'm guessing he was also Analogue too!? They said they would send someone out to check. But I'm not convinced any one will come as he sounded pretty adiment it wouldn't work. Without explaining my friends situation and mine wich are both the same except he has it and for some reason I can't. ---------- Post added at 18:12 ---------- Previous post was at 18:02 ---------- I just rang my friend. He said they had no problems switching over. He has the same cables that lead out to the street as I do. He doesn't have fibre optic but I'm guessing he could if he wants to!? He said everything went digital from analogue and should be updated. Is he right? I'm not 100% clued up on all of the analogue/digital difference but seeing as he's exactly the same as me, and I can't get it is confusing me. seeing as he lives 2 minutes away. It seems like they just don't want to install it on certain houses.