Cannot dial 150.
Just spent 20 minutes on the helpline. 'Faults' shunted me over to 'Customer Services', who then returned the favour and shunted me back to 'Faults', who have made a fresh appointment for a new technician to come this afternoon.
Cannot see how billing could be an issue - payments by DD, and the TV and Internet are still connected.
Did almost move to Sky back in January, but that move was cancelled and the phone never went out of action at all during that period - no number porting took place (Sky's rep had provided a different pricing structure over the phone from what was written on the contract, which was not acceptable and was misleading for us). And anyway, that was some 7 weeks ago.
So by the end of today we will have spent an entire day waiting for Virgin technicians to come and fix the fault (assuming someone does actually turn up at the door).