Thread: Ringtone, but no inbound/outbound calls
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Old 15-03-2010, 00:28   #2
Digital Fanatic
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Join Date: Aug 2008
Location: Liverpool
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Re: Ringtone, but no inbound/outbound calls
Quote:
Originally Posted by krs View Post
My telephone 'appears' to be working, but cannot make outgoing or receive incoming calls. I say 'appears' because there is a dialing tone, but...
  • Anyone phoning my number simply gets a continuous dull tone
  • Any attempt to dial out is met with a "number not recognized" message

This latter problem has a few variations.
  • Dialling a local number - the error message happens after the first digit
  • Dialling a number beginning with '0' - the error happens after the seventh digit
  • Dialling a number beginning with '1' - the error happens after the fourth digit

The telephone was working fine on Wednesday last week. On Thursday morning it started showing these symptoms. On Thursday morning we contacted Virgin who promised an engineer on Friday morning between 0800-1200 (with a penalty charge if there was no-one in when they arrived) ...but having stayed in all morning (until 1300) no-one arrived from Virgin, so perhaps they should be paying the penalty charge to us?

On top of this is the £70 advert we placed in the local paper for the week, yet we have no way of knowing whether anyone has tried responding to it because the phone is out of action and Virgin did not turn up to fix it when they promised.

So...
  1. How do we actually get Virgin to really turn up and really fix the fault?
  2. What compensation do we receive for not receiving a phone service for which we have been paying, for the engineer not turning up, and for the 'dead' advert in the paper?
Hi,

Sounds like you have been cut off from what you are saying.. have you spoken to customer care on 150? There could be a billing issue that you seem unaware of?

I'm suprised faults didn't notice this... the tech would have been cancelled as they do not attend while there is a restriction.

You should still be able to call 150.

If it turns out to be a fault, then you will be refunded for the line rental for the days without service, from the day you report to the day fixed.

VM do not pay / will not pay for your "dead advert" - this is in the terms of service.

HTH
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