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AbyssUnderground · 14-03-2010, 09:50

Being honest, their terms and conditions of purchase do say you have to pay a restocking fee if the item was not what you wanted. You'll find most places do this and they can charge this fee if they want to, if mentioned in their terms and conditions which YOU agree to before purchase. If it truly was their fault in a bad description then I would agree you would not have to, but ditching ebuyer because of one little misunderstanding is pure stupidity.

They're one of the best online retailers I have used, and I've spent just shy of £4000 with them over the last few years. Not once have I had a problem on the half dozen RMA's I've done on memory and a motherboard or two. They've always replaced it very quickly and without squabbles.

Ditching them because you didn't read the T&C's and got charged a fee is quite stupid. Ebuyer has one of the best customer support teams I've ever used as well. I'm sure they could have come to an agreement had you rang them about it too. Hell they even refund your postage if its delivered a day later than you asked for... Not bad really. But you MUST ask! They don't give unless you ask for it.

14-03-2010, 09:50	#62
AbyssUnderground cf.mega poster Join Date: Oct 2005 Location: Merseyside Age: 36 Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps. Posts: 2,221	Re: Be aware of ebuyer.com Being honest, their terms and conditions of purchase do say you have to pay a restocking fee if the item was not what you wanted. You'll find most places do this and they can charge this fee if they want to, if mentioned in their terms and conditions which YOU agree to before purchase. If it truly was their fault in a bad description then I would agree you would not have to, but ditching ebuyer because of one little misunderstanding is pure stupidity. They're one of the best online retailers I have used, and I've spent just shy of £4000 with them over the last few years. Not once have I had a problem on the half dozen RMA's I've done on memory and a motherboard or two. They've always replaced it very quickly and without squabbles. Ditching them because you didn't read the T&C's and got charged a fee is quite stupid. Ebuyer has one of the best customer support teams I've ever used as well. I'm sure they could have come to an agreement had you rang them about it too. Hell they even refund your postage if its delivered a day later than you asked for... Not bad really. But you MUST ask! They don't give unless you ask for it.