Quote:
Originally Posted by roger skillin
It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?
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I knew exactly what VIVO means, it stands for 'Video in Video out' - the card they supplied was described as VIVO capable, but didn't have that functionality when supplied, having no 'video in' capability.
I was looking to replace an ATI 'All in Wonder' card with an newer ATI card with VIVO as I didn't actually need the TV tuner in the 'All in Wonder', but still wanted to connect & capture external video sources.
As far as I was concerned they supplied goods 'not as described' - then charged me a fee to return it.
My question was whether this has improved, as I certainly won't ever use them again until I have that reassurance..
---------- Post added at 22:40 ---------- Previous post was at 22:38 ----------
Quote:
Originally Posted by zing
thats should have been covered by distance selling and they can not charge a fee for this by law
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'should have been' is true - they did charge though, law or no law - hence I have never bought from them again.