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Retrovertigo · 12-03-2010, 17:29

My cousin asked me yesterday if I had had any phone calls form Virgin offering me cheap mobile phone packages.

He said they had offered him a basic package for £8.50 per month, but that if he took it, he would actually get £4 off his tv/phone/broadband bill and so be better off.

They explained what he'd be getting mobile phone-wise, and he said that before signing up, could they send him the info. He stressed "now, I'm not signing up, I just want to see in black and white what the deal is". They agreed it would just be info through the post.

This morning a mobile phone with simcard and contract appears via courier at his front door.

No mention of money off his current package, no mention of how long the contract is,.....nothing.

I can't believe they can get away with stuff like this, and leave the onus on him to now have to call and get this sorted. Is this common practice? I notice I have a couple of missed calls off Virgin Media this week. I shall be avoiding picking up as I am not having them sending anything that I didn't ask for.

12-03-2010, 17:29	#1
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Virgin pulling a fast one.... My cousin asked me yesterday if I had had any phone calls form Virgin offering me cheap mobile phone packages. He said they had offered him a basic package for £8.50 per month, but that if he took it, he would actually get £4 off his tv/phone/broadband bill and so be better off. They explained what he'd be getting mobile phone-wise, and he said that before signing up, could they send him the info. He stressed "now, I'm not signing up, I just want to see in black and white what the deal is". They agreed it would just be info through the post. This morning a mobile phone with simcard and contract appears via courier at his front door. No mention of money off his current package, no mention of how long the contract is,.....nothing. I can't believe they can get away with stuff like this, and leave the onus on him to now have to call and get this sorted. Is this common practice? I notice I have a couple of missed calls off Virgin Media this week. I shall be avoiding picking up as I am not having them sending anything that I didn't ask for.