Quote:
Originally Posted by Moldova
We do not send out technicians to look at routers and they certainly do not carry spares as they come from a central warehouse and are delivered by UPS, we deal with you over the phone and usually replace it after running diagnostics with you.
Sometimes if you have had multiple routers we will ask you to post the faulty one back to be checked over with full postage paid, your call centre agent was talking through his bottom.
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It certainly sounded strange to me but i think he was just being a wee bit stubborn & awkward for the sake of it. He sounded like he`d mabey already had a bad day by time he got lumbered with me, who has being stubborn(when called for) down to a fine art.
One week later though, still no router.
Just called up to enquire why, getting through to India in the process. After giving our phone number to start the account check i eventually explained that a colleague of his had ordered me the new router last week, to be sent via UPS, and could he just confirm it had actually been done. He initially said he could see the order for the new router, to be sent via UPS, and could i confirm that this was right. I agreed that this was right and was then put on hold, listening to Jedward, while he went to check out whatever. Upon returning he now told me there was actually no order for any new router and was my ordering one, to be sent via UPS, what i had originally requested. After again explaining that yes, i had ordered a new router with one of his colleagues last week, to be sent via UPS, but it had still not arrived he then put me on hold again, listening to Jedward, while he went away to check whatever again. Low & behold he was back within minutes telling me that he could now see the order for the new router, to be sent by UPS, and was this what i had requested.......mmmmmmm.....exasperating stuff.
I then spent another 10 minutes explaining that my BB was actually fine, yet again, and that it was just the wireless router that was dead, hence the reason for my call surprisingly enough.
Once again we went through the router/UPS thing with the assurance that his colleague
had indeed sent the router and that i should receive it any time soon, at which point he asked for our number so he could call back....the same number i`d just gave him to confirm the account funnily enough.
