Quote:
Originally Posted by xpod
So i eventually have reason to call last week but after dealing with my initial business and then mentioning the dead router i was told i would need to have an engineer come out and look at the thing. "But it`s completely dead" i told the guy......"i`m sorry but i cant just take your word for that" came the reply. None of this would have seemed so bad had he not been another Scotsman. 
I certainly wasn`t taking any time off work just to stay in for a new router though so i politely declined the offer and hung up, rather surprised to say the least. |
We do not send out technicians to look at routers and they certainly do not carry spares as they come from a central warehouse and are delivered by UPS, we deal with you over the phone and usually replace it after running diagnostics with you.
Sometimes if you have had multiple routers we will ask you to post the faulty one back to be checked over with full postage paid, your call centre agent was talking through his bottom.