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xpod · 08-03-2010, 19:20

I`ve certainly had my own share of fun & games with offshore call centres but it`s been the last couple of UK based ones i`ve had that have been the problem, while Sanjeev over in Bangalore did a sterling job just last Friday....supposedly anyway(still waiting).

The Netgear router that we paid VM the Princely sum of £7.50 for when they first began providing the things had recently died a rather glorious death and although i usually always have one or three spare routers lying around i still thought i`d enquire about having that one replaced the next time i had any reason to call......i certainly wasn`t going to call just for the router.
So i eventually have reason to call last week but after dealing with my initial business and then mentioning the dead router i was told i would need to have an engineer come out and look at the thing. "But it`s completely dead" i told the guy......"i`m sorry but i cant just take your word for that" came the reply. None of this would have seemed so bad had he not been another Scotsman.

I certainly wasn`t taking any time off work just to stay in for a new router though so i politely declined the offer and hung up, rather surprised to say the least.
I`m in stubborn/determined mode by now and so i call again the following day only to get another UK(Wales?) based call centre but this time i eventually have some success.....only some mind you. I`m informed that the computer(his) was having problems and could i call back the following day to make sure the order had been processed ok. So i call back on Friday and this time i get through to Sanjeev over in India. Low & behold there`s no mention of any replacement router having been ordered on my account but Sanjeev had it all done within a matter of minutes.....supposedly.

Just waiting on said new router coming now.

EDIT: I xpod, reserve the right to amend this post if or when required. :-)

08-03-2010, 19:20	#16
xpod Inactive Join Date: Jan 2007 Location: Scotlands biggest region Services: TV,Phone & BB Posts: 2,086	Re: Indian call centres I`ve certainly had my own share of fun & games with offshore call centres but it`s been the last couple of UK based ones i`ve had that have been the problem, while Sanjeev over in Bangalore did a sterling job just last Friday....supposedly anyway(still waiting). The Netgear router that we paid VM the Princely sum of £7.50 for when they first began providing the things had recently died a rather glorious death and although i usually always have one or three spare routers lying around i still thought i`d enquire about having that one replaced the next time i had any reason to call......i certainly wasn`t going to call just for the router. So i eventually have reason to call last week but after dealing with my initial business and then mentioning the dead router i was told i would need to have an engineer come out and look at the thing. "But it`s completely dead" i told the guy......"i`m sorry but i cant just take your word for that" came the reply. None of this would have seemed so bad had he not been another Scotsman. I certainly wasn`t taking any time off work just to stay in for a new router though so i politely declined the offer and hung up, rather surprised to say the least. I`m in stubborn/determined mode by now and so i call again the following day only to get another UK(Wales?) based call centre but this time i eventually have some success.....only some mind you. I`m informed that the computer(his) was having problems and could i call back the following day to make sure the order had been processed ok. So i call back on Friday and this time i get through to Sanjeev over in India. Low & behold there`s no mention of any replacement router having been ordered on my account but Sanjeev had it all done within a matter of minutes.....supposedly. Just waiting on said new router coming now. EDIT: I xpod, reserve the right to amend this post if or when required. :-)