[Spectato]

Every time I've finally managed to get a UK operative to talk to (this is with a multitude of companies) I've managed to get some kind of resolution.
The offshore centres are there to appease, patronise and council, not to actually help anyone.
It's simply the 'cheapest' option, with no other criteria.

You can teach an African Grey parrot to speak remarkably clear phrases in English, yet it won't have the faintest idea what any of the words actually mean.