Arthur, I doubt very much that the person your wife spoke to couldn't understand English. Maybe they had a difficulty with the accent and expressions instead.
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Originally Posted by Tony.
Once I get an offshore CC Worker that I can understand (I have a problem with the accent) I find they usually only toe the Company line and are as flexable as granite. I am not sure but I think this is a culture issue they don't seem to understand the concept of their Job title Customer Care insted they have a mindset of Company Care!
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QFT. Spot on.
They think they're doing their job right by rigidly sticking to their script and serving the company when in actual fact they should be serving the customer. They have no concept of using common sense and discretion.