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Old 06-03-2010, 21:11   #28
Sephiroth
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Join Date: Jul 2009
Location: RG41
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Re: Why I regret joining virgin media

Quote:
Originally Posted by speedfreak View Post
well just had networks round, he tested everything. Id had several t3 timeouts just before he came,all through the day but he said he hadnt seen anything when testing at the cab. He cant find any fault, told me t3 timeouts are normal and wont affect anything and that t4 timeouts can be expected. Tried a test modem and the correctables still rapidly climb but no one at VM seems bothered about them. Has anyone got any advice? .....
I suppose you could:

1/
Copy your current event log to a safe place

2/
Clear it & get your modem stats + event log

3/
Do the downloads from the VM site and note the MBYTES/sec aggregate
Please also note the total number of bytes downloaded in the exercise. Very important.

4/
Get your modem stats + event log

This will tell us at a crude level what's going on during downloads. It depends what we see in the event log as to whether or not you have something to take back to the CEO's office in the face of the engineer's remarks.

We'll also calculate the % of data that is correctably corrupted. Anything above 3% corrupted packets is considered unacceptable in the network world. That would be something else to impress on the suit that's dealing with you.
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