Quote:
Originally Posted by pip08456
It may be worth getting back on to the CEO's people (via email so you have a record) and cancelling and requesting you be reimbursed for the charges you have paid as they have been given ample opportunity to solve the problem but have been unable to do so.
Excuses like CEO's rep is trying to find out who in 2nd line is dealing with it and networks etc just do not wash.
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well i read i have to wait 8 weeks until i contact otelo so i think theres 2 weeks to go, disappointed though, i just dont need all this
playing on the ps3 earlier and i heard "oh no laggy ste is the host", my ps3 profile now says "I hate VM 50Mb". I was with TalkTalK LLU before, 16meg+ sync speed but poor peak time throughput due to a congested exchange but it was still better than this, if it wasnt for the fact I despise the clown of a forum manager on TT's forum Id still be with them. For roughly the same price I had the full sky package (sports and movies), 16meg BB and a phoneline with TT
Day off work tomorrow so I shall be chasing it up,
replies on the newsgroup are now just like this..
>> Hi speedfreak,
>>
>> I am waiting to hear back from a network engineer today regarding
>> this issue. I will post again once I have spoken to them.
>>
>>
>> --
>>
>> Kind Regards
>>
>> Virgin Media Technical Support
Then the next day
Hi speedfreak,
We are still awaiting information from our support teams on the issue you
are having. Once received we will let you know.
Once again sorry for the inconvienience.
--
Kind Regards
VirginMedia Technical Support
Then today, nothing. No news whatsoever.
Been replies like this everyday for well over a week, I have no idea if they are even looking into it and running tests because Ive had no feedback. Just people chasing other people
The contact at VM has been off for a few days and nobody else from VM has contacted me. Add to that my bill is still wrong (again) and I will no doubt get disconnected (again) before that gets sorted (again).
Id kill for a constant and reliable 8Mb at this moment in time. Ive been extremely patient and laidback about it all but enoughs enough