okay just had a good look at the install...They had to lay a new cable from the CAB to the property...and apparently I'm the only one connected on that cab. The guy was saying something like ' all the wires have been cut in the cab so everyone needs re-wiring in the street, your the only one who has cable on this cab' and also 'cus i'm in a good mood i'll lay a new cable normally Vm would charge you £300+ for this'
just done a speedtest at peak time and its 9.85 mb