Quote:
Originally Posted by Ignitionnet
They weren't overcharging you. Distasteful as it is they are under no obligation to drop your price.
The .cm files are not shoddily coded - they are just the DOCSIS configuration files, a series of parameters that detail to the modems the conditions under which they operate and access the network.
If you're referring to modem firmware files those are written by the manufacturers, not Virgin, and there's nothing to indicate that is the cause of your fault.
If you are referring to CMTS firmware / software those are also written by the manufacturers.
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Thanks for reply,
I note that you are quite adept at deflecting the blame onto the modem and CMTS manufactures who can not defend themselves here.
I am also very concerned that your defence of VM Customer Support seems to be missing, or are you admitting that its poor?
Distasteful you say! Being invoiced £84.00 per annum above the current price is more than distasteful it dishonest, I suspect you have MP's or bankers working in the accounts depart.
Maybe my £84.00 and that of many thousands of others in the same boat is going to pay the BONUSES.