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Ignitionnet · 25-02-2010, 16:21

They weren't overcharging you. Distasteful as it is they are under no obligation to drop your price.

The .cm files are not shoddily coded - they are just the DOCSIS configuration files, a series of parameters that detail to the modems the conditions under which they operate and access the network.

If you're referring to modem firmware files those are written by the manufacturers, not Virgin, and there's nothing to indicate that is the cause of your fault.

If you are referring to CMTS firmware / software those are also written by the manufacturers.

25-02-2010, 16:21	#32
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Problems in Neath South Wales They weren't overcharging you. Distasteful as it is they are under no obligation to drop your price. The .cm files are not shoddily coded - they are just the DOCSIS configuration files, a series of parameters that detail to the modems the conditions under which they operate and access the network. If you're referring to modem firmware files those are written by the manufacturers, not Virgin, and there's nothing to indicate that is the cause of your fault. If you are referring to CMTS firmware / software those are also written by the manufacturers.