Quote:
Originally Posted by Docsis2
So let me get this straight in my mind, -
1) Broadband services are not profitable if they work faultlessly.
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No,
ensuring that broadband services work faultlessly isn't profitable which is why the services are not advertised with an SLA. Reasonable steps are taken to ensure they work as close to flawlessly as reasonably possible within the business model to provide them.
To try and give you a faultless service would involve having sufficient staff to monitor the status of every cable modem on the network and then have engineers respond to each and every single user fault, having resilient cable feeds into every home, resilient coaxial and fibre optic lines with battery and generator backed up active components throughout connecting to two different resilient headends with an optical switch to a secondary feed should the primary fail.
Do you really think your subscription comes even close to covering that?
You may wish to try Watchdog instead of the One Show regarding the billing issues, or mail the CEO's office. Before you do just make sure that you are reading the bill appropriately as VM's bills aren't the clearest.