UPDATE---
my installation took place yesterday, VM sent two engineers to the property who completed the job sucessfully

. They had to lay a new cable to my house as the previous one was damaged.
I am now a happy VM Customer in Leicester. Cable broadband is sooo superior to ADSL, no more DLM, no more lost connections due to noise. My first speedtest gave me a result of 9.98 mb
whereas my ADSL gives

.
Due to having such a long line on Sky BB
I also got the new D link router.
I will post more details on Friday night.
Thank you to everyone on this forum...its taken more than 5 years but I am finally a digital cable customer