Quote:
Originally Posted by Docsis2
SQL is a wonderful thing, it allows you to sort and filter lots of raw data very quickly given that you have collected the raw data in the first place and therein lies the problem.
As you have stated above VM have the ability to access all their modems and get all the raw data they require, I guess the real question is why don't they?
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Because people paying between 12 and 38 pounds a month for service aren't really profitable to serve if you start throwing proactive and ongoing monitoring of every modem into the mix.
SQL is used to sort data when looking at multiple customer fault reports. It is not up to customers to report this information it can be derived from their original fault reports and account information anyway.