Quote:
Originally Posted by Ignitionnet
That would be customers raising faults via technical support, automated systems note when there have been a certain amount of reports and raise an area fault which is then investigated. VM have access to every modem on the network and can derive any data that they think may assist with troubleshooting from there. All modems of each type are identifiable by OID and should be on whichever firmware VM are most recently offering.
Allowing customers to start randomly pumping data into a database would just throw more trees into the mix.
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SQL is a wonderful thing, it allows you to sort and filter lots of raw data very quickly given that you have collected the raw data in the first place and therein lies the problem.
As you have stated above VM have the ability to access all their modems and get all the raw data they require, I guess the real question is why don't they seem to?