Quote:
Originally Posted by Docsis2
What would make sense would be for VM to set up a database with some predefined fields for CUSTOMERS (The people that pay the wages) to fill in a fault report. Then intelligent engineers could use that to look for similar
issues like same modem firmware on same ubr port for example.
Maybe the blinkered view is why VM can't see the wood for the trees and why issues take so long (if ever) to get resolved.
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That would be customers raising faults via technical support, automated systems note when there have been a certain amount of reports and raise an area fault which is then investigated. VM have access to every modem on the network and can derive any data that they think may assist with troubleshooting from there. All modems of each type are identifiable by OID and should be on whichever firmware VM are most recently offering.
Allowing customers to start randomly pumping data into a database would just throw more trees into the mix.