Quote:
Originally Posted by Moldova
No be at all negative as what happens is that you collate all this data from seemingly similar issues from opposite ends of the country that cannot be in anyway related.
You need to collate data say from your neighbours or from other people in your area and if the fault is the same then you have a better argument to put across to your ISP.
You start hitting them with a mishmash of unrelated data then they will have nothing to base any real investigation of your issue.
If you read what I have said above you know it makes sense.  |
What would make sense would be for VM to set up a database with some predefined fields for CUSTOMERS (The people that pay the wages) to fill in a fault report. Then intelligent engineers could use that to look for similar
issues like same modem firmware on same ubr port for example.
Maybe the blinkered view is why VM can't see the wood for the trees and why issues take so long (if ever) to get resolved.