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**Chris** · 24-02-2010, 21:51

The point at which your broadband service connects to Virgin's network is overloaded because there are too many subscribers on it. Looks like the sales team in your area has had a good month.

The solution is for them to put in more kit and split you all between some new UBRs. Fewer subscribers connected to more UBRs means less congestion ('over-utilisation') and a better internet experience for you.

This can happen within weeks, or if you're unlucky it can take months to resolve.

24-02-2010, 21:51	#2
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,416	Re: Erm What That Mean ? The point at which your broadband service connects to Virgin's network is overloaded because there are too many subscribers on it. Looks like the sales team in your area has had a good month. The solution is for them to put in more kit and split you all between some new UBRs. Fewer subscribers connected to more UBRs means less congestion ('over-utilisation') and a better internet experience for you. This can happen within weeks, or if you're unlucky it can take months to resolve.