Cable Forum - View Single Post

Docsis2 · 24-02-2010, 14:24

Hi Rob,
If it shows that modems with the same model number for example crash regularly then that should be a reason for VM tech support to escelate the issue to second line support wouldn't you say. If many modems crashed that were on the same UBR would that not be a good reason for further investigation.

24-02-2010, 14:24	#5
Docsis2 Inactive Join Date: Feb 2010 Location: BS30 CPE-EPC2100R2 HW-2.1 SW-v2.0.2r1256-070601 Rx-7.9 dBmV Tx-47.5 dBmV Cfg-Pcbfdeb7f77d69090.cm Ubr-cpc3-chap8-2-0 Posts: 15	Re: CPE (Cable Modems) Crash Hi Rob, If it shows that modems with the same model number for example crash regularly then that should be a reason for VM tech support to escelate the issue to second line support wouldn't you say. If many modems crashed that were on the same UBR would that not be a good reason for further investigation.