The upstream isn't "normal" in that picture, unless that's what you're used to!
Should be 0.40 - 0.50Mb/s surely?
Obviously, Speedtest isn't absolute, but that's still low even if out by 100%.
Try:
http://www.mybroadbandspeed.co.uk/speedtest
and
http://www.broadbandspeedchecker.co.uk
as well (and maybe speedtest again, with a few different servers).