Most of the time when direct support is offered either through the newsgroups or via Virgin's community forum then the accounts are accessed - so that the agents offering support can log any fault to comply with their OFCOM requirements and also note any resolution
I would expect the same happens when this forum uses it's high level contacts
---------- Post added at 21:00 ---------- Previous post was at 20:57 ----------
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Originally Posted by Gary L
I had to laugh when I searched for such a thread and saw this one 
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Don't see what so difficult about that - this forum has closed long running threads before if they've got to hard to follow
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Mark Wilkin would probably delete my posting.
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No he wouldn't