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what actually happens on the newsgroups is that a number of people spend lots of time chatting amongs themselves and occasionally a Virgin customer finds the newsgroups to ask a question.
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the chatting in the support groups was very minimal really. it was mainly the feedback group that was a playground with certain posters. but then there wasn't really many support queries put in there to answer.
the staff that are manning the support groups can easily take seconds to skip the chatter if they wanted to.
I can see the forum being a bigger problem in that respect. the chatters will still be there, and their numbers will undoubtedly increase with it being a forum.
so you'll have the same (if not worse) problem of sifting through the clutter.
---------- Post added at 18:26 ---------- Previous post was at 18:24 ----------
Quote:
Originally Posted by Digital Fanatic
Good question Paul, maybe CF can ask their VM contacts? Would be good if we could be "official" on here.. it is the better forum.  |
And put your fellow colleagues out of a job?
they could do away with the forum and not pay any wages, and sponsor this site instead. how cool would that be?
