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Originally Posted by Gary L
This is not an official virgin support forum.
I'd expect it will be impossible to answer all support queries on the official support forum with the amount of staff compared to the expected amount of customers. which will make it a bit of a waste of time and pot luck really that you might get answered.
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Once again, maybe you should wait and see how well it works?
Also I'm sure that the support team will focus on those issues that need their expertise and escalation ability
For those simple issues it may well be that a fellow user will be able to provide the answer needed
Personally I don't know, but it will work better than it and the newsgroups currently do
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That's what happens now on the usenet support groups.
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what actually happens on the newsgroups is that a number of people spend lots of time chatting amongs themselves and occasionally a Virgin customer finds the newsgroups to ask a question.
Compared with amount of support that Virgin deticate to the newsgroups the amount of support that actually happens is minimal