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Originally Posted by BenMcr
Even when they are supporting the forum I doubt it's going to be for every single query - just as the Admins and Moderators of this forum don't answer every single post.
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This is not an official virgin support forum.
I'd expect it will be impossible to answer all support queries on the official support forum with the amount of staff compared to the expected amount of customers. which will make it a bit of a waste of time and pot luck really that you might get answered.
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The whole point of a community is that users help each other out - so it will be combination of both official and peer support
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That's what happens now on the usenet support groups.