Well I think that this is a positive step by VM and if it can safeguard the jobs of our UK 2nd line technical staff so much the better.
When the Community Forum started the biggest criticism that our CF members helping over there made was the total lack of official help being given by VM. Staff members, giving advise in their own time, with no access to any of their testing tools and with no official channels to follow through, had no way of making sure that the person they advised would get their problem sorted in the appropriate way when they subsequently had to deal with VM by phone.
For those people with BB and a certain amount of internet savvy getting a problem sorted by going onto the newsgroups was a bonus but I wouldn't like to have tried to do it with out some help from you lot and I fear that a lot of customers would have given up. Many of our members joined our forum with problems that they could have sorted out that way if the newsgroups had been more easily visible/accessible to the average customer.
and Garry there is a feedback section already set up and in use over there.
