[Gary L]

We're going to be making some changes to the newsgroups and forums
services, and these are outlined below.

VIRGIN MEDIA NEWSGROUPS

As you may be aware, last year we launched the Help & Support forum
(which can be found at http://community.virginmedia.com) within the My
Virgin Media section of our website.

The usage of these community forums has now risen to the point where a
significantly higher number of customers are using them in preference
to using the Virgin Media newsgroups. As such we have decided to focus
our online technical support resource to assist customers via the
forums instead of the Virgin Media Newsgroups.

From March 22, online technical support will be available via the
forums, with the team available to assist between the hours of 0800
and 2200, 7 days a week.

In line with this decision, from March 22, we will no longer be
offering technical support via the Newsgroups, and we will be closing
the Virgin Media family of newsgroups. These will be set to read only
on the news servers (so that no further posts can be made to them). A
closure post will be put in each group within the virginmedia.*
hierarchy to this effect when the groups are set to read only.

We would encourage customers using the Virgin Media newsgroups to sign
up to the forums and join our ever growing community.

text.news SERVER

The text.news.virginmedia.com server was introduced to enable access
to the Virgin Media Newsgroups from non-virgin media Internet
connections to provide support via the Virgin Media newsgroups. As
such we will be decommissioning the text.news server as part of the
decision to provide online support via the community forums. This
server will be set to read only (so that no further posts can be made
to them) from March 22. We will also stop the news feed to this
server so that no further group updates are made from this date.

The server will be physically turned off on April 30, and all
customers are advised to re-point their news software to use
news.virginmedia.com (which will continue to be maintained) as their
news server soon as possible.

If you need assistance in configuring your news software, please refer
to http://www.virginmedia.com/news-setup.