Well i have ignored it for a while now but no more

downloads are still very slow @ 1.50 MB/s (ish)
speed tests come in at around 11Mbps but ranges normally from 5-14 Mbps.
Everytime i call up i am told no errors on line
modem is fine
please turn off modem for 30 mins also turn off router and then turn it on again.
i just sigh......
Everytime i say i kinda know what im doing 3 different PC's, 4 different network cards, lots of network drivers, 3 different OS's, lots of different network cables, no firewalls, 3 different routers, no AV software.
Changed newgroup provider 3 times
changed newsgroup client 3 times
Not a lot more i can change really and the worst thing is the XL (20meg) service was perfect and at 20meg all the time the XXL for me is rubbish and has been since day one yet i have to pay out my contract to downgrade...eek!