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Ed2020 · 21-02-2010, 15:16

Ah, I'd assumed you were on the VM cable service, not ADSL. There may be somebody here who can advise you, but I'm sorry to say I'm not one of them.

Whenever I've phoned VM for technical support I've been unlucky enough to get through to one of the offshore call centres, who are pretty much useless (the UK ones are much better, but I never seem to get put through to them). I usually just go straight to the support usenet newsgroups now however I'm not sure whether there are any for ADSL users.

There are a few VM staff who are kind enough to advise people here - hopefully one of them will be able to point you in the best direction. Sorry I can't be more help than that!

Ed.

21-02-2010, 15:16	#4
Ed2020 Inactive Join Date: May 2007 Services: Virgin Media XL package. Posts: 272	Re: Slow internet Ah, I'd assumed you were on the VM cable service, not ADSL. There may be somebody here who can advise you, but I'm sorry to say I'm not one of them. Whenever I've phoned VM for technical support I've been unlucky enough to get through to one of the offshore call centres, who are pretty much useless (the UK ones are much better, but I never seem to get put through to them). I usually just go straight to the support usenet newsgroups now however I'm not sure whether there are any for ADSL users. There are a few VM staff who are kind enough to advise people here - hopefully one of them will be able to point you in the best direction. Sorry I can't be more help than that! Ed.