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Ed2020 · 21-02-2010, 12:55

Which broadband package do you have?

If you post your modem's upstream and downstream information somebody here can take a look and see if there are any problems with those. Open up your browser and type 192.168.100.1 into the address bar to access your modem's config pages. Do not post your modem's serial number or MAC address.

VM technical support will probably also ask you to run a test with your computer directly wired to the modem, to rule out any problems with the router. You may want to give that a go.

Ed.

21-02-2010, 12:55	#2
Ed2020 Inactive Join Date: May 2007 Services: Virgin Media XL package. Posts: 272	Re: Slow internet Which broadband package do you have? If you post your modem's upstream and downstream information somebody here can take a look and see if there are any problems with those. Open up your browser and type 192.168.100.1 into the address bar to access your modem's config pages. Do not post your modem's serial number or MAC address. VM technical support will probably also ask you to run a test with your computer directly wired to the modem, to rule out any problems with the router. You may want to give that a go. Ed.