Its still ongoing here in swansea so i was informed last week.
reference number is F001105016...
what i was told was this......
The issue is still being investigated by our network teams and Motorola.
The fault has been logged for intermittent connection drops for some
modems on Motorola chassis.
The problem what i was told by a network engineer was... for some reason where packets of data are sent down to the modem every so often to keep the connection live suddenly stop and drops the connection and wont reissue an IP address in some cases.
The problem in Swansea started in August but i do know its not only affecting Swansea, Edinburgh is also an affected area according to Virgin and they did say other areas but didnt specify.
---------- Post added at 23:54 ---------- Previous post was at 23:54 ----------
Quote:
Originally Posted by Broadbandings
No-one can post anything here bar speculation. Given that the newsgroup guys confirmed the issue I would suggest they are the best people to comment. They'll be able to tell if a new software has been loaded onto the Motorola kit easily enough and can check the fault ticket that was raised for it out.
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3 software updates have taken place in Swansea since August so im told and they havnt solved it.