The full stats & pathping would be delivered by followig these instructions:
In case it's a VM problem, we can try to part-diagnose this for you if you provide us with stats when things are bad. Quite often we can validly suggest a cause for an unstable service based on the data you provide as listed below.
It also helps to know your location (not just East London). You can tell us your VM host (which could be a few miles from your home) by going to
http://www.dslzoneuk.net/ip_checker.php.
Do take care not to post the IP address and obfuscate the digits immediately after the word CUST (and leave the rest of the line present).
1/
Your modem stats (to include Downstream, Upstream, Operational Config & event log). This is achieved by entering
http://192.168.100.1 in your browser and hitting the Login link, supplying credentials "root" and "root". You then click on each of the menu items I've listed and copy the results into your next post (e.g. by cutting & pasting into Notepad.exe and then copying the lot into the post).
IMPORTANT: REMOVE YOUR CABLE MODEM MAC ADDRESS FROM ANY INFORMATION.
2/
A speed test using
http://www.virginmedia.com/testmyspeed/manual.php.
Please ensure when adding up the download speeds that you clearly quote MB/s or confirm that you've done the conversion to Mb/s when giving the aggregated figure.
3/
Just before modem stats, please do
PATHPING www.bbc.co.uk.
Pathping takes a few minutes to run (please let it run through) and tells us where congestion might be occurring. If you type
pathping www.bbc.co.uk > c:\fred.txt at the windows command prompt, then you can use notepad to extract and paste all the information in
c:\fred.txt or another location of your choice.