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Re: Modem Advice Please
You should have your own cable run installed and any temporary fix such as yours should be rectified as soon as possible by having a repull of the cable to your property.
15.9 is very high for your connection and ideally should be as close to Zero as possible, if you are having any issues then you need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.
It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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