HI, I keep seeing this at the top of my screen and its bugging me so heres my first post
...
Hello speedfreak and welcome back. Your account is now successfully verified, but our records indicate that you have never posted a message on our site before. Why not make your first post today by saying hello to our community in the New Member Introductions thread? Alternatively, if you have an urgent post to make, then please navigate into the relevant forum and click on the New Thread button.
full thread is here
http://community.virginmedia.com/t5/...elp/td-p/23246 and I'd like to say a huge thanks to Seph for all his help and advice over there.
I'll try and keep it short so as not to bore you all
Install in Jan, guys that ran the new cable to the house were excellent,explained everything and did a top job, couldnt be happier, I even tipped them. 50meg installers (2 young lads) however trod mud in and left with me getting 1meg down on my laptop, said their job of connecting me was done and Id have to ring to report a fault. Welcome to Virgin
Fed up of my problems I joined the VM forum which at first I thought would be great till I realised its no good whatsoever for getting help from VM. Thank god Seph was there to help.
Joined the newsgroup, posted my probs. At that time I had..
T3 Timeouts 22 0 0 0
T4 Timeouts 0 0 0 0
Power Level
(dBmV) 2.29 2.17 2.28 2.33
RxMER
(dB) 36.39 36.39 36.39 36.84
Correctable
Codewords 458319742 748513264 752623067 583404626
Uncorrectable
Codewords 275 267 271 252
Found a guy on the VM newsgroup on the same UBR as me and found that withinh a few days we both had 2 t4 timeouts at the same time.
They then said I had a fault relating to errors down to the modem (codewords). Sent a tech and he changed the cat5 cable from my modem to the router
. Still a fault. Another tech was sent, he moved my cable at the cab to give me (dropped the power)
T3 Timeouts 45 0 0 0
T4 Timeouts 0 0 0 0
Power Level
(dBmV) -1.36 -1.54 -1.26 -1.17
RxMER
(dB) 36.17 35.97 35.97 36.39
Correctable
Codewords 1263732466 2029696904 2042127919 1597329470
Uncorrectable
Codewords 295 253 263 255
Was told on the newsgroup they closed my ticket and networks couldnt see a fault. Though they did mention my UBR and a possible motorola issue (well known apparently)
Kept on at them at sephs advice and got this
Hi Speedfreak,
After checking your connection it does appear that we have an issue on the
UBR. This is due to the rising number of uncorrectable FEC errors. I have
raised this to networks and we will get it resolved as soon as possible.
Then they said I didnt have a fault.
Had this...
Power Level
(dBmV) 2.79 2.64 2.92 3.12
RxMER
(dB) 36.39 36.17 36.17 36.84
Correctable
Codewords 3440670308 1290009435 1440908821 289499778
Uncorrectable
Codewords 13511 32366 46496 17679
The tech rang 2nd line whilst at my house with the above stats and they told him I didnt have a fault, credit to the guys on the newsgroup they said they would have a word with the 2nd line guy that had said there wasnt a fault.
Went round in circles, promised a principle tech visit. Didnt get one but got a really helpful tech. He managed to get the fault refered up via networks to "headend". Was promised that they would be in touch and would let me know what was happening. That was monday, still no news.
On top of that, I should have had 2 months all services free, just pay £14 line rental. First bill.....£120!! Got in touch on 10th Feb and they said a manager would credit my account with £99. Today I got disconnected. They hadnt done it. They sorted it out this morning but now my connection seems even worse and my V+ box keeps pausing and stuttering and has rebooted itself 3 times today.
Problems are slow browsing, online gaming can be impossible at times, V+ box now got a mind of its own, no good with the live eastenders special coming up. just who killed archie? I probably wont find out
speeds from 1meg upto 50 intermittently and
whats worse is that nobody whatsoever has taken ownership of my problem at VM, nothing at all has gone right, not one thing and Im left in limbo. Rang support tonight and the guy told me Im better dealing with the newsgroup guys. Im at a point Im going to stop being all nice on the phone and demand something be done but I get the feeling nobody would give two hoots.
I wanted to be really positive about virgin as people had warned me away from them, now I look a fool for not listening.
Im not always this miserable, infact I NEVER complain. VM have done this to me. Hi everybody, if you are still reading at this point, thanks
Ive not just posted to moan, it looks like a good forum so I think I'll stick around
oh and this was a brief summary believe it or not lol, for the full story and stats click the link up top if you are interested
Fri, 19 Feb 2010 01:10:32 GMT
Test 1: 2048K took 1864 ms = 1098.7 KB/sec, approx 8790 Kbps, 8.58 Mbps
Test 2: 2048K took 1516 ms = 1350.9 KB/sec, approx 10807 Kbps, 10.55 Mbps
Test 3: 2048K took 1307 ms = 1566.9 KB/sec, approx 12535 Kbps, 12.24 Mbps
Test 4: 4096K took 2637 ms = 1553.3 KB/sec, approx 12426 Kbps, 12.13 Mbps
Overall Average Speed = approx 11140 Kbps, 10.88 Mbps
Im on the preston UBR