[markd1]

thanks for the reply. i asked why and the engineer said it was normal. I smelled a rat. I asked if the service would be affected. he said no. I rang straight away to ask for a visit to get it sorted. the install inside the home is fine but outside is not. he did not fill any holes with mastik or anything and a very old telewest box was on my wall (no cable connected - long gone) . he ran a cable from my neighbours box into old telewest box. its half off the wall. lots of rain will get into that...

my modem reading is as follows -

Receive Power Level
16.2 dBmV
Transmit Power Level
43.5 dBmV
is that normal? could u explain what it means so when i next speak to them they cant fob me off with a load of crap like they did last night.

thanks a million