[markd1]

Hi
New Virgin Customer here. Installed Tues.

The install guy did not run a cable from my home to the street. Instead jumped on my neighbours cable feed and split from his box into mine He was not impressed and nor was I when I found out.
They are coming back in 2 weeks.

My question: Will that have an impact on my speed as I have not seen anything higher than 10 and on average im getting 4. A bit frustrating.

Tech support after 8 i have noticed is terrible. get cut off or give really poor advice.

Heres hoping for faster speeds or I may as well downgrade to the 10mb service.

Thanks for any advice in advance.

Mark

---------- Post added at 22:28 ---------- Previous post was at 21:29 ----------

Just to add some more info
I am in the Morden Area , SM4 and my modem is a WebSTAR EPC2100R2.
I can get to its home page on 192.168.100.1 but when I click on the Logs tab I get this..

This feature is not enabled.
This feature has not been enabled in your cable modem.

Any ideas how to view the logs on this modem?

Thanks

Mark