Cable Forum - View Single Post - Virgin Media Equipment has Been Compromised

Adam B · 18-02-2010, 22:11

Hey thanks for that Cablefan

A quick update:

As a residential customer:
I have done everything as a residential customer that Virgin told me to.

I telephoned them several times to ask about numbers on my bill (call recorded)

I have been told that there is no issue with the numbers I ask about even though Virgin are disputing those very same numbers in the trade.

I have been called a liar and told Virgin would never say their equipment has been compromised.

I have taken my complaint to head of cutomer complaints and written to that department expressing my concerns over the fact that Virgin Media repeatedly claim in the industry that their equipment is being compromised. I have asked for an explanation of this and asked for a refund on all my telephone bills over the last 8 years as I am connected to this compromised equipment.

Virgin telephoned me and told me that NO equipment has been compromised. I asked again and said "Has Virgin Media equipment been compromised yes or no" The reply was "NO" I was also told on the phone that it would be very difficult to prove that it had.

I then asked the head of complaints to put this in writing to me.

He has done that. I have a signed letter from Virgin informing me that my account has not been compromised.

Ok then Virgin are insistant that their equipment has not been compromised. I have it in writing and on the phone recorded.

As a business:

My company is still owed tens of thousands of pounds from Oxygen8 communications and verious others. I have again gone back to Oxygen8 and still cannot get paid. Why not? because Virgin claim that the calls are a result of compromised equipment and there is an investigation on going.

Virgin pay your bills to the industry you are hurting us and you are comitting fraud. If virgin media equipment is being compromised then you need to sort it out or stop billing customers for calls and pocketing the 100% revenue for yourself. Stop the lies. Pay what you owe to BT wholesale and stop these excuses. You cant have it both ways. Claiming that your equipment is being compromised in the trade but then telling end users that it is not.

18-02-2010, 22:11	#156
Adam B Inactive Join Date: Sep 2009 Posts: 35	Re: Virgin Media Equipment has Been Compromised Hey thanks for that Cablefan A quick update: As a residential customer: I have done everything as a residential customer that Virgin told me to. I telephoned them several times to ask about numbers on my bill (call recorded) I have been told that there is no issue with the numbers I ask about even though Virgin are disputing those very same numbers in the trade. I have been called a liar and told Virgin would never say their equipment has been compromised. I have taken my complaint to head of cutomer complaints and written to that department expressing my concerns over the fact that Virgin Media repeatedly claim in the industry that their equipment is being compromised. I have asked for an explanation of this and asked for a refund on all my telephone bills over the last 8 years as I am connected to this compromised equipment. Virgin telephoned me and told me that NO equipment has been compromised. I asked again and said "Has Virgin Media equipment been compromised yes or no" The reply was "NO" I was also told on the phone that it would be very difficult to prove that it had. I then asked the head of complaints to put this in writing to me. He has done that. I have a signed letter from Virgin informing me that my account has not been compromised. Ok then Virgin are insistant that their equipment has not been compromised. I have it in writing and on the phone recorded. As a business: My company is still owed tens of thousands of pounds from Oxygen8 communications and verious others. I have again gone back to Oxygen8 and still cannot get paid. Why not? because Virgin claim that the calls are a result of compromised equipment and there is an investigation on going. Virgin pay your bills to the industry you are hurting us and you are comitting fraud. If virgin media equipment is being compromised then you need to sort it out or stop billing customers for calls and pocketing the 100% revenue for yourself. Stop the lies. Pay what you owe to BT wholesale and stop these excuses. You cant have it both ways. Claiming that your equipment is being compromised in the trade but then telling end users that it is not.