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Old 15-02-2010, 09:52   #8
edgedemon
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Join Date: Dec 2007
Posts: 13
edgedemon is an unknown quantity at this point
Re: Best way to get support for slow internet

Here are the logs
Looks like I have got problems, though last night web browsing was OK as long as I didn't try to stream anything or download, which was giving me modem speeds of around 42kb
At least web pages were opening though...
Virgin support won't take it any further until my new modem arrives, though they dont know when that will be - its been ten days and counting so far, Im gonna give them another ring today and see where I get


Software Version: SB5100-0.3.1.3-SCM00-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4



Downstream Value
Frequency 339000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 13 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 2
Frequency 22200000 Hz Ranged

Power Level 39 dBmV


1970-01-01 00:00:12 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2010-02-09 20:51:17 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2010-02-09 20:51:16 3-Critical 0x04E33A10 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2010-02-09 20:51:16 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:13 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:40 3-Critical 0x04E33A10 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:00:07 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 00:00:12 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:05 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 00:00:16 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:39 3-Critical 0x04E33A10 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:00:12 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:07 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 00:00:12 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:05 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 01:55:41 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 01:55:34 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 01:55:30 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:53:24 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:53:18 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:53:03 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:55 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:55 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:49 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:49 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:46 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:46 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:42 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:26 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:23 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:22 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:19 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:19 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:13 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:52:00 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:52:00 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:59 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:51:53 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:52 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:51:46 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:25 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:51:18 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:17 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:51:13 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:12 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:51:10 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:51:02 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:50:58 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:50:58 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:50:51 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:50:51 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:50:49 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:50:49 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:50:44 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:50:04 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:50:03 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:50:02 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:49:51 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:49:19 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:49:16 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:49:15 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:48:58 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:48:41 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:48:36 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:48:36 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:48:30 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:47:48 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:47:43 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:47:22 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:47:19 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:47:18 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:47:12 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:46:54 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:46:49 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:46:26 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:46:26 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:46:26 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:46:20 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:57 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:57 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:56 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:56 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:55 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:54 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:52 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:51 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:50 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:50 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:49 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:48 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:47 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:47 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:34 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:31 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:30 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:24 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:08 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:05 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 01:45:04 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 01:45:03 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
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