Quote:
Originally Posted by III
You can't 'truly' score VirginMedias performance/service unless all VM customers take part.
AFAIK this forum does not have each and every VirginMedia customer as a member.
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It doesn't. It has 64,941 members (at the time of posting), not all of whom are VM customers. VM have at least 3 million customers so it's not even 1%. Then factor in that a lot of our members won't want to fill in a survey.
I think any survey done on here would not provide VM with the info they need. They would need to do the survey nationally, and probably hire one of the survey organisations (Gallup or someone like that) to run it.