Quote:
Originally Posted by mjderrin
I would just like to thank you all for your help over this problem - I spoke to the customer services and armed with the guidance you provided I was able to get them to send me a new modem.
I connected it up and amazingly all my problems with connecting - the (lack of) speed, the inability to connect to my office vpn, the inability to connect my wee netbook and my husband's laptop to the wifi were all resolved.
What I don't understand is why Virgin - who must be aware of the technical issues being caused by their customers' ancient legacy modems - does not just send out new ones. It would cut calls to the helpdesk, remove customer disenchantment and generally send out a positive 'aren't we good at customer service' message that would be far stronger than a million of those irritating red flyers that keep coming through the door.
Anyway, thanks for all your help.
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Most agents are aware of the issues the old modems will cause and will and do replace them when required, a few sadly do not do this for reasons we shall never know.