Cable Forum - View Single Post - Painfully slow connection; can't get VM to help

mjderrin · 14-02-2010, 16:44

I would just like to thank you all for your help over this problem - I spoke to the customer services and armed with the guidance you provided I was able to get them to send me a new modem.

I connected it up and amazingly all my problems with connecting - the (lack of) speed, the inability to connect to my office vpn, the inability to connect my wee netbook and my husband's laptop to the wifi were all resolved.

What I don't understand is why Virgin - who must be aware of the technical issues being caused by their customers' ancient legacy modems - does not just send out new ones. It would cut calls to the helpdesk, remove customer disenchantment and generally send out a positive 'aren't we good at customer service' message that would be far stronger than a million of those irritating red flyers that keep coming through the door.

Anyway, thanks for all your help.

14-02-2010, 16:44	#34
mjderrin Inactive Join Date: Jan 2010 Posts: 4	Re: Painfully slow connection; can't get VM to help I would just like to thank you all for your help over this problem - I spoke to the customer services and armed with the guidance you provided I was able to get them to send me a new modem. I connected it up and amazingly all my problems with connecting - the (lack of) speed, the inability to connect to my office vpn, the inability to connect my wee netbook and my husband's laptop to the wifi were all resolved. What I don't understand is why Virgin - who must be aware of the technical issues being caused by their customers' ancient legacy modems - does not just send out new ones. It would cut calls to the helpdesk, remove customer disenchantment and generally send out a positive 'aren't we good at customer service' message that would be far stronger than a million of those irritating red flyers that keep coming through the door. Anyway, thanks for all your help.