Quote:
Originally Posted by pip08456
Unfortunately Chris, a representation of customers on here would not be a true representation of VM's user base as by far the majority of visitors are people with problems. There are far more out there who are quite happy and have no problem at all.
|
i know that but its better than nothing at all, we will get a representation of atleast some wheather people are happy, not happy and what they want and dont want.
What it may show is in some areas for example what services people are happy with and what services people are unhappy with for example if i was to fill it in..
It would show i was happy with TV and Phone, Unhappy with internet because of its unreliability but speed is good now power levels are sorted.
It would also show i am not happy with support since they still havnt sorted the issue out on the BSR in Swansea even tho it was due to be done on dec 18th last year....
BUT!! my mate who lives in a Town a few miles away it would show that
He is happy with his TV and 20mb broadband but unhappy with his telephone has he has an ecco affect on it and sounds like he is shouting through a tunnel.
It would also show he would be unhappy with support as they claim theres no fault and have blamed his phone even though he has tried a different one.
So as u can see it would get different things from different areas that phaps virgin could take onboard.