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Old 12-02-2010, 23:48   #14
Digital Fanatic
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Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Another general outage?

Quote:
Originally Posted by Sephiroth View Post
Can't resist the question: Did they try and ring your VM number?
Thats one of the 1st things faults try... VM need to know if the line is PET (perm engage tone), RTNR (Ringtone no reply) or NUT (Number Unobtainable tone) as this will tell the faults agent what to check next and possible cause.
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