Quote:
Originally Posted by Sephiroth
Can't resist the question: Did they try and ring your VM number? 
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Thats one of the 1st things faults try... VM need to know if the line is PET (perm engage tone), RTNR (Ringtone no reply) or NUT (Number Unobtainable tone) as this will tell the faults agent what to check next and possible cause.